Terms of Service & Privacy Policy

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Srinithii Impex ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, submitting a quote request, or engaging us for any service, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not use our website or services.

2. Our Services

Srinithii Impex provides digital solutions for home service contractors and small businesses, including but not limited to:

• Custom website design and development
• Mobile-first responsive layouts
• Local SEO setup and optimisation
• Trade-specific portfolio pages
• High-conversion lead capture forms
• 24/7 AI receptionist and booking systems
• Instant text / chat response integration
• Smart job qualification workflows
• Live calendar integration
• Emergency escalation routing

Specific deliverables, timelines and pricing are agreed separately in a written proposal or statement of work.

3. Quotes & Pricing

All quotes provided through our website or by email are estimates based on the information available at the time. Final pricing is confirmed only in a written agreement. Prices are exclusive of applicable taxes unless stated otherwise.

4. Payment Terms

Unless otherwise agreed in writing:

• A deposit may be required before work begins.
• Remaining balances are due according to the milestone schedule in your proposal.
• Ongoing services (such as maintenance or AI receptionist subscriptions) are billed monthly or as specified.
• Late payments may result in suspension of services.

5. Intellectual Property

All content, design elements, code, graphics and materials created by Srinithii Impex remain our intellectual property until full payment is received, at which point ownership of the final deliverables transfers to you as specified in your agreement.

Pre-existing tools, libraries, frameworks and third-party components remain the property of their respective owners.

6. Client Responsibilities

You agree to:

• Provide accurate, complete and timely information needed for the project.
• Supply necessary content, images, logos and approvals within agreed timelines.
• Ensure you have the right to use any materials you provide.
• Not use our services for unlawful, harmful or misleading purposes.

7. Third-Party Tools & Integrations

Our services may integrate with third-party platforms (such as Google, WhatsApp, calendar providers and AI providers). Your use of those platforms is subject to their own terms and privacy policies. We are not responsible for third-party outages, policy changes or pricing changes.

8. Warranty & Disclaimers

We provide our services with reasonable skill and care. However, we do not guarantee specific business outcomes such as lead volume, search rankings, booking numbers or revenue. Results depend on many factors outside our control.

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied.

9. Limitation of Liability

To the maximum extent permitted by law, Srinithii Impex shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost leads or lost data, arising from your use of our website or services. Our total liability shall not exceed the amount you paid us for the specific service in question.

10. Termination

Either party may terminate an engagement in accordance with the written agreement. Fees for work completed up to the termination date remain payable. We reserve the right to refuse or discontinue service at our discretion.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Salem, Tamil Nadu, India, unless otherwise agreed in writing.

12. Contact

For questions about these Terms, please contact:
Srinithii Impex
Email: info@srinithiiimpex.com
Phone: +91 95008 40755

This Privacy Policy explains how Srinithii Impex collects, uses, stores and protects your personal information when you visit our website or engage our services.

1. Information We Collect

We may collect the following categories of information:

• Information you provide: name, email address, phone number, company name, state, service of interest, project details, preferred contact method and any message you send through our forms, chat or email.
• Automatically collected information: IP address, browser type, device type, referring URL, pages visited and time spent on our site.
• Communication data: records of messages sent via our contact forms, WhatsApp, email or AI chat assistant.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and quote requests.
• Provide, maintain and improve our services.
• Send project-related updates and, where permitted, marketing communications.
• Analyse website usage to improve user experience.
• Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Trusted service providers who help us operate our business (hosting, email, analytics, AI services), under confidentiality obligations.
• Legal authorities when required by law or to protect our rights.
• Successors in the event of a merger, acquisition or business transfer.

4. Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences and analyse traffic. You can disable cookies in your browser settings, though some site features may not work as intended.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to 24 months unless a client relationship is established.

6. Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, email us at info@srinithiiimpex.com.

8. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Transfers

Our operations are based in India, and we serve clients in the USA, Canada and beyond. Your information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure appropriate safeguards are in place.

10. Policy Updates

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes means you accept the updated policy.

Contact

For any privacy-related questions:
Srinithii Impex
Email: info@srinithiiimpex.com
Phone: +91 95008 40755
Location: Salem, Tamil Nadu, India